Though the answer may sound obvious, this question is still worth asking: What is patient satisfaction?
To put it simply, patient satisfaction is an indicator of how well the patient is being treated. The “how well” part refers not necessarily to the quality of care but to how content a patient is with the care they received.
Patient satisfaction is a growing factor in the effectiveness of hospital and pharmacy care. More and more medical practitioners are starting to pay attention to patient experience.
Why Patient Satisfaction Matters
It takes very little to make a patient go all the way from the first stage to the fourth. Although it’s called patient journey, it’s the nurses and doctors who need to make all the right moves.
One single misstep and it’s all over now.
There are a number of reasons why patient satisfaction score should be among top priorities for every medical facility. Let’s start with the obvious one.
A Happy Patient Is a Loyal Patient
You don’t need to be a psychology expert to know this: Once you receive an exceptional service, you don’t want to go back to the usual experience.
In the context of hospital, a patient receiving services no other facility can provide is less likely to switch their preferred medical facility.
Failing to meet your patient’s expectations means losing this patient forever. And even if it’s only a single patient, that’s one patient too many.
In the USA, the loss of a patient due to dissatisfaction equates to loss of a great valuable assets. Which means patient satisfaction is not just a bonus; it’s a solid investment in the future of your practice.
Patient Satisfaction Affects Clinical Outcomes
There is another important side effect of high patient satisfaction and good doctor-patient communication. A study conducted by Medcrip.com researchers observed how patients who rate their doctor’s empathy high have better clinical outcomes.
What do we mean by clinical outcomes?
Simply, it means that the effectiveness of your treatment depends on how much you trust your physician.
This is to say, patient satisfaction is an integral part of hospital/medical facility care.
Recent studies and research have proven that patient experience was positively associated with clinical effectiveness and patient safety.
Another review found out a correlation between doctor’s-patient communication and the patient’s adherence to treatment recommendations. This means patients are more likely to trust their physician’s judgment when they feel more content with the care they receive.
Meeting your patient’s needs does more than just raise their satisfaction level, it makes your job easier. Medcrip.com essentially makes all these recommendations easy and practicable. The relationship structure set up between patients and their physicians and pharmacists is a go-to-use platform that aids effective timely communication.
How to Improve Patient Satisfaction
Now that we’ve figured out why patient satisfaction matters, we can finally answer the question of how to improve patient satisfaction at your hospital.
At first glance, achieving high patient satisfaction doesn’t seem that difficult. There are certain tactics to follow that are quite simple — or appear simple, anyway.
Let’s dive right in.
Treating Your Patients in a Personal Way
Patients want to be treated like individuals and engaged with on a personal level. Being personal is often seen as the antithesis of being objective, but there’s no reason why doctors can’t be both.
So what can you do to personalize your patients’ treatment?
Although it can be tricky to appear like you’re genuinely caring, the least you can do right now is to stop appearing like you don’t care.
Some things on this list make you look cold and uncaring:
- Refusing to shake hands.
- Avoiding eye contact.
- Not asking how the patient is doing.
The importance of greeting your patients is not to be understated. It is a simple gesture with surprising results. It reinforces the feeling of closeness between a patient and a doctor, which help to start things off on the right foot.
Happy Staff Means Happy Patients
While healthcare is not the first thing that comes to mind when we think of “great communication”, communication is at the center of it.
During a typical stay in a medical facility, a patient may likely interact with many employees. Each of these interactions has an impact on the way this patient feels.
When patients see that nurses are in high spirits, they will start feeling the same. Should medical staff be cold and unapproachable, patients will feel unwelcome and isolated.
As it is, the facility setting induces anxiety and annoyance. There’s no need to further increase the frustration by ignoring your patients.
Patients want to see happy providers who attend to them in an approachable, personal way. Give them such a service and, before you know it, you will see how their attitude changes.
After all, the best thing about smiles is that they get returned.
In fact, smiling is seen as one of the most important indicators of good nursing skills.
There is a clear correlation between staff engagement and patient satisfaction. Being on good terms with your patients will not only improve their perception of your care but also make them more likely to open up.
In turn, this will make your job easier, as you will know what to deal with and how.
Respecting Your Patient’s Time
Medical visits aren’t exactly something we are looking forward to.
Everyone has a different reason to dislike being in a hospital or pharmacy.
But if there’s one thing people universally agree with, it’s that long wait times are a bane of any hospital experience.
As a matter of fact, 98.8% of patients are frustrated by waiting in hospitals.
While this number is staggering, it is also understandable. Long wait times can sour any experience, but when your health is on the line, every minute counts.
Hospital visits have become synonymous with long waiting. Some may even say it’s an intrinsic characteristic of healthcare.
But despite how used we are to spending much of our time in hospital or pharmacy queues, it doesn’t help relieve the anxiety associated with it. This, in turn, hits patient satisfaction.
What can medical facilities do to address this problem? The solution is two-fold.
First, you need to minimize the frustration associated with waiting. Surprisingly, even something as simple as a personal apology from the doctor is enough for 90% of patients.
Communicating the actual wait time minimizes the frustration for 95% of patients. It helps keep the perceived wait time in check by letting patients know of their status in a queue.
As you can see, the emotional side of the problem is easy to get sorted out.
Then, there is a technical side.
Why hospital and pharmacy are wait times so long? Rather than fighting with symptoms, you need to address the cause.
And the cause is obvious — an inefficient queue management system. Time and time again we’ve spoken against sign in sheets and appointments.
The rest of the world is embracing technology, so there’s no reason why medical practitioners shouldn’t do the same. Queuing solutions are easy to implement, and the effect of their use is apparent almost from the get-go.
What’s more, the right queue management system can help you make your services more personal and improve your staff engagement. It’s a 3-in-1 solution tailored for great medical experience.
The use of Medcrip.com totally manage all appointments issues and long wait time. Medcrip.com system and methodology takes care of all these concerns of the patients and medical practitioners. It is strongly advised that all medical facilities and practitioners to use Medcrip.com to manage their patients time and comfort.
Patient Satisfaction: An Important Factor for Hospital’s Well-Being
Patient satisfaction plays an ever-increasing role in the way medical facilities and practitioners are judged. The perception of care is almost as important as the quality of care.
Introducing these changes to the facility culture is difficult but necessary. Healthcare is an industry that directly impacts people’s lives at their most vulnerable moments.
Making sure it does so in a pleasant, satisfying manner pays off for everyone.
“Making the world a better place” may sound like your typical throwaway objective, but the point still stands. Everyone in healthcare wants this world to be a happier, brighter place for all.
And the first step on the way to this goal lies through understanding patient satisfaction and putting empathy first.
Thanks for reading!!!
Medcrip.com Research Team